Black Hat

Have to return something? Stop worrying!

We have a team of professionals who QC all our products before shipping them to you. Despite of it, if you happen to receive a damaged product through transit, this is what you can do.

So, this is how it works.

• Returns are accepted only if the product received is in damaged condition.
• From the time our courier partner delivers the consignment, you have 48 hours to return the product.
• We accept returns and arrange for a replacement of the same product .
• If we don’t have a replacement for the product in our inventory, the amount will be refunded in 5 to 7 business days.

Do we offer a refund?

Unfortunately NO. We are working on the same.

A few things to keep in mind before you apply for a exchange.

• The product should be unused and in original condition.
• The tags have to be intact.
• The brand box has to be retained for sending the product back to us.
• We request you to use the bubble wrap provided when packing, as the products are extremely delicate and would get further damaged in transit.

How to exchange?

• You can reach out to us on 7204455328 via call / text / WhatsApp to initiate the process.
• You can also email us at support@odette.in with images of the products along with the packaging and tags to schedule a return pickup.
• Our support team will get in touch with you at the earliest to arrange for a reverse pick up.
• Keep the product packed, and the order number handy.
• Our courier partner will provide you with the tracking number for your return order.
• Once the product reaches our warehouse, after a quality check, you will be contacted by our team.
• Once we dispatch the replacement product, you will be updated with the new tracking number for your reference.
• To cancel an order, please mail us at support@odette.in with the order number within 24 hours of the order placement.