SHIPPING AND DELIVERY POLICY
At Odette Paris, we believe the experience of receiving your order should be just as special as the product itself. Every order is carefully prepared and entrusted to our delivery partners to ensure it reaches you safely and in the finest condition.
SHIPPING CHARGES
Complimentary Shipping
We offer free shipping on all domestic orders, because a seamless shopping experience should come without unexpected delivery charges.
For international orders, shipping charges are calculated based on the destination country and are displayed automatically at checkout.
WHERE DO WE SHIP?
We are delighted to offer worldwide shipping, bringing the Odette experience to customers across the globe.
DELIVERY TIMELINES
We understand how exciting it is to receive something you've been looking forward to. Our standard delivery timelines are within 4 days
Delivery timelines may vary slightly depending on the destination, courier operations, and other unforeseen circumstances.
Need your order a little sooner? We're happy to help wherever possible. For urgent delivery requests, please contact us on 8861353559.
HOW WILL YOUR ORDER BE DELIVERED?
At Odette, we take great care in ensuring that your purchase reaches you safely and on time.
We work with a trusted network of courier partners to provide reliable delivery services across different locations. Once your order is dispatched, it begins its journey to you through the courier partner best suited to your destination.
ORDER TRACKING
Once your order has been dispatched, you will receive your tracking details via email.
Simply follow the tracking link provided to stay updated on your order's journey.
If your tracking information is not visible or you require any assistance, our Customer Care team will be happy to help. Please contact us at 8861353559, and we will assist you in tracking your order.
INTERNATIONAL SHIPPING
We are thrilled to bring Odette to customers worldwide. International orders are carefully processed and shipped to your destination through our trusted logistics partners.
Please note that international delivery timelines may vary depending on your location, customs procedures, and local courier operations.
1. Are all orders eligible for international shipping?
Due to international logistics requirements, only prepaid orders are eligible for worldwide shipping.
2. When can I expect my international order?
The standard delivery timeline for international orders is approximately 7 days.
Our international delivery partners generally operate during standard business hours. You will receive your delivery schedule and tracking information once your order has been dispatched.
We recommend ensuring that someone is available at the delivery address to receive your package, as certain delivery partners may require a signature upon delivery.
Please note that deliveries may be affected by public holidays in the destination country. In such instances, your order will be delivered on the next available business day.
3. What are the international shipping charges?
International shipping charges vary depending on the destination country.
For your convenience, the applicable shipping charge will be automatically calculated and added to your final order amount at checkout.
Any additional charges relating to customs clearance, import duties, or local taxes, where applicable, will be payable by the customer in accordance with the regulations of the destination country.
4. How can I track my international order?
Once your order has been dispatched, you will receive an email containing your tracking details.
You can use the tracking link provided to follow your order's journey.
If your tracking information is unavailable or you require assistance, please contact our Customer Care team at 8861353559, and we will be happy to assist you.
5. Who is responsible for customs and import duties?
Customs duties, import taxes, and clearance requirements vary from country to country.
Any customs clearance, import duties, or taxes applicable to your shipment are the responsibility of the customer and must be completed in accordance with the laws and requirements of the destination country.
6. What should I be prepared for?
Depending on your destination, our delivery partners or local customs authorities may contact you by SMS or email regarding identification documents, customs requirements, or applicable import charges.
Please respond to such requests promptly to avoid delays in the delivery of your order.
LINGERIE
For hygiene and product-care reasons, lingerie and undergarments are strictly non-returnable and non-exchangeable.
We kindly request that you review the product details and specifications carefully before placing your order.
INTERNATIONAL ORDER POLICY
All international orders are final sale.
We do not offer exchanges or refunds on international orders. Before placing an international order, we kindly request that you review the product details, specifications, measurements, and other relevant information carefully.
If you have any questions regarding a product, our Customer Care team will be happy to assist you before you complete your purchase.
At Odette, we are committed to providing accurate product information and a smooth, reliable delivery experience from our doorstep to yours.
For any shipping or delivery-related assistance, please contact our Customer Care team at 8861353559.
Thank you for choosing Odette. We look forward to delivering a little piece of Odette to you, wherever you are in the world.